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Explore each phase of the painting and decorating process with a comprehensive walkthrough of the customer journey.
In this section, we’ll guide you through each phase of the customer journey as you engage with Surrey Painters for your painting and decorating needs.
Contact details to book you quote meeting
You can book a quote by filling out the contact page on our website.orby calling us on tel: 01483 694110orAlternatively, you can send us an email: firstname.lastname@example.org
Quote meeting & window assessment
During a painters and decorators quote meeting, you can expect our specialist to thoroughly assess your project’s needs.
They will evaluate the condition of your property, discuss your design preferences, and answer any questions you might have.
This meeting is designed to give us a clear understanding of your expectations and to provide you with an accurate estimate.
Within 5-7 days of the above meeting, you will receive a detailed written quotation from us.
Typically, we operate on a waiting list of 3-6 months. However, due to occasional project postponements, we often have unexpected openings in our schedule.
Should an earlier slot become available, we will promptly notify you. This often provides us with the opportunity to commence and complete your project much sooner than the original start date indicated in our quote.
During the project
Working days and hours
We are quite flexible and willing to tailor our working schedule to accommodate your needs.
Our dedicated team is prepared to work during weekends and outside typical working hours if it suits your preferences and project requirements.
It’s rare for a project to extend beyond the initially quoted timeline. We don’t depend on part-time labourers; instead, our staff is composed entirely of well-trained professionals.
This ensures that once we commence a project, we have all the necessary resources on hand to complete it on schedule while maintaining our high standards of quality.
We maintain rigorous quality controls throughout the course of the project, conducting regular checks at each stage of the process. In addition to this ongoing oversight, we also perform a comprehensive final inspection of all work areas once the job is completed to ensure our high standards have been met.
Aftercare & Guarantees
Should any issues occur, we’ll promptly arrange a visit to the property for an inspection. After identifying the problem, we’ll schedule our team to address and rectify any concerns promptly and efficiently.
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